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Tresstle Terms & Conditions

Our Website is a platform to enable third parties to host events with multiple participants. Customers have the opportunity to contact hosts and participants— we would expect that people will use these contact forms appropriately and will treat those contacted courteously. 

If you deem any information on our site to be incorrect then please get in contact with us at [email protected]

My Artisan Markets Ltd is a limited company registered with Companies House trading as Pedddle & Tresstle. Company number: 10170925.  Within this document we will refer to ourselves as Us/Our/We. 

Using our website:

By using our Website you are agreeing to our terms and conditions, privacy policy, data protection and transactional terms and conditions (stallholders and event hosts only). See policies for more information. We may update terms & conditions from time to time and any aspect of our service agreement so please feel free to check these regularly.

Access to the Website is for use in an appropriate way to source items and browse markets around the UK. If at any point we feel the Site is being used inappropriately we reserve the right to prohibit the use of our Site without notice and furthermore disable any account. We will not be liable if for any reason any of the Services are unavailable at any time or for any period.

Any information provided to us by you will be stored and processed in accordance with our privacy policy. By providing any such personal data or other information you agree to the terms of our Privacy Policy. When you create an account with us, keep your login details safe and do not disclose to a third party.

When using our online market, all transactions are carried out directly with the seller and are not processed through Our website.

Copyright/links/virus/hacking:

You may share links to our Site but this may only be in a fair and legal manner. 

All content on our Site is copyright by Tresstle or the respective Member.  You may not copy in whole, or in part, content shown on the site.

You must not make claims to be associated with our Site, other than as a Member. Events hosted on Tresstle are not classed as being ‘in association with Tresstle’ unless specified by us that this is the case.

Any attempt to gain unauthorised access to our Site, the server on which our Site is stored, computer or database connected to our Site will be reported as a criminal offence under the Computer Misuse Act 1990. You must not also attack our Site via a denial-of-service attack or a distributed denial-of-service attack. We will co-operate with the relevant law enforcement authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

Transactional Terms & Conditions.

Tresstle only offers service to other businesses and not directly to consumers. On creating an account with us there are terms to abide by but not contractual period by which you must stay. See our Frequently asked questions for more guidance on how to use the site effectively.

Payment

All participant billing is through the Stripe payment gateway. We do not store any banking details and do not have access to them.

Payment for an event to a host is under their terms & conditions. However, platform fees will be deducted from the payment to the host and these are non-refundable.

Our host packages are to provide additional services in addition to the basic market.

Cancelling your accounts

When an account is cancelled at your discretion all services and offers relating to the account will be terminated.  No refund or rebate will be offered in relation to unused services including prior payments for event participation.

Your right to cancel

You may cancel your account at any time.

If you are a host and have outstanding events, you must inform your participants and arrange repayment for any services paid in advance. We accept no responsibility for event hosts that do not fulfil their responsibilities.

Our right to terminate services

We reserve the right to cancel an account if we feel it has been mismanaged. 

For event hosts on Tresstle we expect to see quality events being offered, have a good rapport with participants and have an active marketing plan.

If we feel that your events are no longer suitable for our Site we (Tresstle) reserve the right to remove your ability to host after all events are fulfilled. 

We feel that our standards are paramount and you will be informed if we feel that your events are no longer suitable for Tresstle.

Content

Account Content

As an account holder, it is your responsibility to ensure that all information (including your name and contact details) on the site are correct and accurate. This information will be stored on the site.  

We do not store any personal information on site, except for your basic contact details.  

Any content that you upload to the website is shared willingly by you, it is in your best interests to keep it up to date and we ask that it is your own and that you’re not infringing or violating any third party’s rights by uploading it. By uploaded content to the website, you are confirming that you have the rights to use these images. By uploading content to Our site, you grant Us license to use it in marketing related to Tresstle and your business. In addition, you grant the host permission to also use it for promotion relating to the event (that you are included in) and for promotion of your business.

The storage of any information is in compliance with the GDPR, 2018, and any such party that works on the site have completed an NDA.

Services offered by Tresstle

Online events

We provide a platform to host or be a participant in an online event. All events are hosted and organised by a third party (in some instances our sister company will run events and these will be branded as Pedddle events).

We make no guarantee of sales being made during the event, nor do we take any cut of any sales made as a stallholder. We do have a platform fee which is taken from the initial payment.

As part of the event, you are required to share it on your social media platforms and use the branded images (if supplied). Collaborating effectively with the host/organiser will increase opportunities for success.

Any sales made with a stallholder is in accordance with their terms and conditions and not ours. We take no responsibility for disputes in the event of an issue. As the items have not been purchased through any payment gateway on our servers we hold no information of the customers.

Affiliations


From time to time We will have associations with third party companies. We take no responsibility for your interactions with these organisations. 

Feedback & Complaints

If you wish to provide any feedback please do so on the ‘Contact Us’ form or by emailing [email protected] We encourage your support and will use feedback to enhance the experience had by all at tresstle.com